faqs

How long does shipping take?
Orders are usually processed within 1 to 3 business days. After processing, delivery usually takes 4 to 10 business days depending on destination, carrier volume, and local delivery conditions.

Will I receive tracking?
When tracking is available, it will be sent to the email used at checkout after the order has been dispatched.

Can I change my order?
Contact us as soon as possible at info@novafind.shop. Once an order has been processed or shipped, changes may not be possible.

Do you offer returns?
Eligible products may be returned within 30 days after delivery under our Returns & Refunds policy.

What if my item arrives damaged or incorrect?
Contact us immediately with your order number, photos, and a description of the issue so we can review and help resolve it.

How do I contact support?
Email us at info@novafind.shop and include your order number and the email used at checkout.