shipping-info

Effective date: June 2026

At NOVOFINDS, we are committed to shipping orders as quickly and transparently as possible. By placing an order on our store, you agree to the following shipping terms.

1. Order processing time
All orders require a processing period before shipment. Orders are usually processed within 1 to 3 business days, Monday through Friday, excluding holidays. During this time, we verify the order, perform quality checks, and prepare the package for dispatch.

2. Shipping times and estimates
After processing, estimated delivery usually takes 4 to 10 business days depending on destination, carrier volume, product availability, and local delivery conditions. Delivery estimates do not include the processing period and are not guaranteed.

3. Tracking updates
When tracking is available, you will receive an email with your tracking number and a link to monitor shipment progress. Tracking may take time to update after dispatch.

4. Address accuracy
The customer is responsible for providing a complete and accurate shipping address. NOVOFINDS is not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned due to an incomplete or incorrect address, additional reshipping costs may apply.

5. Lost or stolen packages
Once a package is marked as delivered by the carrier, NOVOFINDS is not responsible for lost or stolen items. We recommend using a secure delivery location.

6. Customs, duties, and taxes
For international orders, the recipient is responsible for any customs duties, taxes, import fees, or local charges required by the destination country.

7. Contact
For questions about shipping, tracking, or delivery delays, contact us at info@novafind.shop.