privacy-policy

Last updated: June 2026

NOVOFINDS operates this store and website, including all related information, content, products, and services, to provide customers with an online shopping experience. Our store is powered by Shopify, which helps us provide our services to you.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, contact us, or otherwise use our services.

1. Personal information we collect
Depending on how you interact with our store, we may collect your name, email address, phone number, billing address, shipping address, order details, payment confirmation details, account information, customer support messages, device information, IP address, browser information, cookie data, and usage information.

2. Sources of information
We may collect information directly from you, automatically when you use our website, from Shopify, from payment processors, shipping providers, analytics tools, fraud prevention services, and other service providers that help us operate the store.

3. How we use personal information
We use personal information to process payments, fulfill orders, arrange shipping, provide tracking updates, manage returns and refunds, communicate with you, provide customer support, prevent fraud, improve the store, personalize the shopping experience, comply with legal obligations, and send marketing communications where permitted.

4. How we disclose personal information
We may share information with Shopify, payment processors, shipping carriers, fulfillment partners, customer support providers, analytics services, marketing platforms, fraud prevention services, professional advisors, and government or legal authorities when required by law.

5. Relationship with Shopify
Our store is hosted by Shopify. Information submitted through the store may be processed by Shopify and its service providers to provide and improve the ecommerce services used by NOVOFINDS and our customers.

6. Cookies and tracking technologies
We and our service providers may use cookies, pixels, and similar technologies to operate the website, remember preferences, analyze traffic, measure marketing performance, and improve the shopping experience. You may control cookies through your browser settings.

7. Security and retention
We use reasonable safeguards to protect personal information. However, no method of transmission or storage is completely secure. We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our policies.

8. Your rights and choices
Depending on your location, you may have rights to access, correct, delete, restrict, or receive a copy of your personal information, or to opt out of certain marketing or targeted advertising activities. These rights may be subject to legal limitations.

9. Children
Our services are not intended for children under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children.

10. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy, security, or content practices of third-party websites.

11. Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

12. Contact
For privacy questions or requests, contact us at info@novafind.shop.